SodaMelt Official Website › Contact
ContactContact SodaMelt Support
Tracking, address changes and refunds go to +1 (302) 200-3480.
Pages, typos, privacy requests and press go to [email protected]. The website address cannot see an order, so a refund asked for there loses a day in the forwarding. Neither desk takes a payment.
Two desks with two different jobs, and the one sentence that decides which to use.
Which SodaMelt desk answers which question
Eight reasons people write, and where each one should go.
| You want to | Contact | Why that one |
|---|---|---|
| Track a parcel | +1 (302) 200-3480 | The order desk holds the shipment record. |
| Change a delivery address | +1 (302) 200-3480 | Only before dispatch, and only the order desk can do it. |
| Start a refund | +1 (302) 200-3480 | A return has to be authorised before bottles are posted. |
| Query a charge on a statement | +1 (302) 200-3480 | The charge is raised by BuyGoods, which the order desk can see. |
| Ask what is in the capsule | [email protected] | That is a question about the label, which is this desk's subject. |
| Report a mistake on a page here | [email protected] | Corrections go to the people who wrote it. |
| Make a privacy request | [email protected] | This website holds almost nothing, and the page says what. |
| Place an order | The checkout | Neither desk takes a payment. Orders go through the official checkout. |
Eight common reasons to get in touch. Five of them belong to the order desk, and sending those to the website address adds a forwarding step to every one.
The split exists because the two are genuinely different organisations doing different work. The order desk sits with the retailer that raised your charge and has your order record open in front of it. This desk publishes a website and has no access to any of that.
It is worth knowing before something goes wrong rather than afterwards. A parcel that has stopped moving is a phone call, and a phone call made on the day is usually a short one.
The SodaMelt order desk
Three ways to reach the people with your order record in front of them.
Phone
The fastest route for anything with an order ID attached. Have the confirmation email open when you call: the order ID is the first thing they will ask for.
The retailer's own support address. Slower than the phone for a refund, because a return still has to be authorised before bottles are posted.
Returns address
220 East 42nd Street, Suite 1408, New York, NY 10017, USA
Do not post anything here until the desk has authorised it and confirmed the address. A parcel arriving unannounced can be refused.
This desk is where an order lives from the moment the charge is raised. It can find a parcel, correct an address before dispatch, cancel an order that has not shipped, authorise a return and issue the refund.
It cannot advise on whether the capsule suits you, and nobody answering that phone is clinical staff. Questions about the panel, the blend or the four stimulant botanicals belong on this website, where the ingredients page and the side effects page answer them at length.
The SodaMelt website desk
Six fields, and the one kind of mail this desk is most glad to get.
| Field | Detail |
|---|---|
| [email protected] | |
| Hours | Mon–Fri 9:00am–5:00pm ET |
| Office | 655 Third Avenue, Floor 21, New York, NY 10017, USA |
| Role | Licensed U.S. Retail Desk for SodaMelt |
| What it handles | Corrections, typos, source queries, privacy requests, press |
| What it cannot handle | Anything attached to an order ID |
This address reaches the editorial desk. It has no access to the order system and no way to raise or reverse a charge.
A correction is the most useful thing to send here. These pages are written off the label artwork, and artwork is reprinted: a panel gains a row, an other-ingredients line changes, a caution is reworded. When that happens the website is wrong until somebody says so.
A photograph of the bottle with the correction is the fastest kind to act on. Corrections go onto the page itself and move the review date at the foot of it forward, and the about page sets out the rest of how that works.
Five things worth having ready before you call about SodaMelt
Five details that turn a long call into a short one.
- The order ID. It is at the top of the confirmation email and it is the first thing the desk asks for.
- The email address you ordered with. Orders are found by that address, not by name.
- The pack you bought. One bottle, three or six, because the pack decides the carriage and the total.
- The date of purchase. The 60-day window runs from it, rather than from the day the parcel arrived.
- The lot from the base of the bottle. Only needed for a batch query, but it saves a second call when it is.
Most calls that take a long time take it because one of those five is being hunted for mid-conversation. A refund conversation with all five to hand usually runs to a few minutes.
The refund policy sets out the five steps of a return in order, and the second of them is the one people skip: get the return address from the desk before posting anything.
What neither SodaMelt desk will ever do
Five things that are not how either desk operates.
- Take a card number over the phone. Payment happens on the seller's checkout, and card details are entered there rather than anywhere on this website.
- Email asking you to confirm a password or a payment detail. Nothing here works that way.
- Sign you up to anything that renews. All three packs are a single payment with no subscription.
- Offer clinical advice. Neither desk is staffed to do it, and neither pretends to be.
- Sell your details onward. The privacy policy sets out what is held, which on this website is close to nothing.
SodaMelt contact questions
What is the SodaMelt customer service number?
Can I email SodaMelt about a refund?
Does [email protected] handle SodaMelt orders?
Where do I send SodaMelt bottles back?
Can I order SodaMelt over the phone?
What hours does the SodaMelt website desk keep?
About the desk answering these SodaMelt pages
Who writes here, and the public records the answers are checked against.
- Herbs and Supplements. MedlinePlus, U.S. National Library of Medicine. Read 19 September 2026. https://medlineplus.gov/druginfo/herb_All.html
- Probiotics: Usefulness and Safety. National Center for Complementary and Integrative Health, National Institutes of Health. Read 19 September 2026. https://www.nccih.nih.gov/health/probiotics-usefulness-and-safety
Order SodaMelt knowing which desk to call
The order desk on +1 (302) 200-3480 can track, change, cancel and refund. This website answers for the panel and the pages. 60 days from purchase either way.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SodaMelt On The Official WebsiteOne capsule a day · 30 per bottle · lot SOD-26/SO-2224
