Customer support

SodaMelt support: which number or email answers which question

SodaMelt support is split between two teams that do different jobs. Knowing which one to contact saves a day, and having five details ready can turn a long call into a short one.

By SodaMelt Team at Sodameltdaily · Medically reviewed by Dr. Shannon Scholl, MD, MPH, Physician · Last updated October 29, 2026 · 6 min read

Which SodaMelt support team do you need?

There are two, and they sit in different organisations. The order desk sits with the retailer that raised your charge. It has your order record open in front of it. The website team, which is us, publishes these pages and has no access to any order.

The simplest rule is this. If your question has an order ID attached, call. If it is about what a page says, write. The table sets it out.

How does SodaMelt support work on the order desk side?

The order desk is reached on +1 (302) 200-3480. It is the only number on this website that can act on an order. It can find a parcel, correct an address before despatch, cancel an order that has not shipped, authorise a return and issue the refund.

It cannot advise on whether the capsule suits you, and nobody answering that phone is clinical staff. The order desk also keeps its own hours. They are not published on the pages we hold, so we give none. If something is time-sensitive, such as an address that needs changing before despatch, call as early as you can. A change to an address is possible only before the order ships, so the first working hours after you order are the safest window.

What should you have ready before you call SodaMelt support?

Five details do most of the work.

1. The order ID. It is at the top of the confirmation email and it is the first thing the desk asks for.
2. The email address you ordered with. Orders are found by that address, not by name.
3. The pack you bought. One bottle, three or six, because the pack decides the carriage and the total.
4. The date of purchase. The 60-day window runs from it, not from the day the parcel arrived.
5. The lot from the base of the bottle. Only needed for a batch question, but it saves a second call.

Most calls that run long do so because one of these is being hunted for mid-conversation.

What does SodaMelt support from the website team cover?

The website team answers mail from Monday to Friday, 9:00am to 5:00pm ET. It handles corrections, typos, source questions, privacy requests and press. The office is 655 Third Avenue, Floor 21, New York, NY 10017.

A correction is the most useful thing to send. These pages are written from the label artwork, and artwork gets reprinted. When a panel changes, the website is wrong until someone says so. A photograph of the bottle with your note is the fastest kind to act on. We move the review date forward when we fix a page, and we do not edit quietly.

How does SodaMelt support handle a refund?

A refund starts with one phone call before anything is posted. The call records the return against your order and gives you the current returns address. The address on file is 220 East 42nd Street, Suite 1408, New York, NY 10017, but you should use the address the order desk gives you on the call.

Put your full name, the email used at checkout and the order ID on paper inside the box. Use a tracked service, because the buyer pays return postage and carries the risk until it arrives. The seller says processing takes 3 to 5 business days after arrival, then the card issuer adds 5 to 10 days. See the 60-day guarantee plan for the day-by-day version.

What will SodaMelt support never do?

• Take a card number over the phone. Payment happens on the seller's checkout.
• Email you to confirm a password or a payment detail.
• Sign you up to anything that renews. All three packs are a single payment.
• Offer clinical advice. Neither team is staffed to do it.
• Sell your details onward. The privacy policy says what is held, which is close to nothing.

If a message does any of those, it did not come from us. Forward it to [email protected], and call the order desk if it mentions a charge you do not recognise.

Which sources does this page use?

• The contact page routing table and the refund policy.
• The shipping page for tracking and the first five minutes with a parcel.

Frequently asked questions

Our view

SodaMelt support works well when you use the right door. Call the order desk for anything with an order ID. Write to the website email for anything about a page. Keep the confirmation email, note the purchase date and photograph a bottle that looks wrong. The full label is on the SodaMelt official website. For any medical question, ask a doctor or pharmacist.

Last updated October 29, 2026